Policies &
legal information.

Booking & cancellations

Classes and private sessions are subject to availability and must be booked through Studio 15's booking system or directly with the studio where applicable.

The 24-hour rule

Class reservations must be cancelled or changed at least 24 hours before the scheduled start time.

A class cancelled or changed less than 24 hours before its scheduled start time, or a class that is missed without cancellation, will be debited from the relevant class package or booking.

If Studio 15 cancels

If Studio 15 cancels a booked class or session, the corresponding class credit will not be lost. Where appropriate, the booking will be restored or an alternative arrangement will be offered.

Schedule changes

Studio 15 may occasionally need to change instructors, class times or the timetable. We will make reasonable efforts to keep schedule information accurate and to communicate material changes where possible.

Classes, packages & payments

These conditions apply to classes, private sessions and class packages purchased from Studio 15 Pilates, unless specific written conditions are provided for a particular service or programme.

Prices

Current prices are displayed on the Studio 15 website, booking platform or at the studio. Prices are stated in euros and include applicable taxes unless expressly stated otherwise.

You can view current Studio 15 pricing on the Rates page .

Payment

Payment is due according to the terms displayed at the time of purchase. Online bookings and purchases may be processed through Studio 15's booking and payment provider.

Package validity

Each class package is valid for the period stated when it is purchased. Clients are responsible for using classes before the package expiry date.

Refunds

Subject to mandatory consumer rights under applicable law, purchases are final and non-refundable.

Nothing in these terms removes or limits any statutory right that cannot legally be excluded.

Teacher training

Teacher training courses and other specialist programmes may be subject to separate enrolment, payment, cancellation and attendance conditions. Where specific written terms are supplied for a programme, those terms take precedence in relation to that programme.

Right of withdrawal

French consumer law provides a statutory right of withdrawal for certain contracts concluded at a distance.

Where that statutory right applies, a consumer may generally exercise it within 14 days of the conclusion of a service contract, subject to the conditions and exceptions provided by law.

Under Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to certain leisure services that are to be provided on a specific date or during a specific period.

The application of these rules depends on the service purchased. Nothing in Studio 15's cancellation or refund policy restricts a mandatory statutory right that applies to a particular purchase.

Questions concerning a purchase or statutory withdrawal right can be sent to [email protected] .

Participation & safety

Pilates is physical exercise. Clients should take part at a level appropriate to their current ability and circumstances.

Please tell your instructor before class about any injury, pregnancy, recent procedure, physical limitation or other relevant circumstance that may affect your participation.

Where there is uncertainty about whether Pilates is appropriate following an injury, illness, procedure or medical condition, clients should seek advice from an appropriate healthcare professional before participating.

Studio 15 instructors may adapt an exercise, recommend a different class format or advise a client not to perform a particular movement where this appears appropriate for safe instruction.

Privacy & GDPR

Studio 15 Pilates is committed to handling personal information responsibly and in accordance with applicable data protection law, including the General Data Protection Regulation.

Data controller

The data controller is STUDIO 15 PILATES SARL.

Contact: [email protected]

Information we may process

• Your name and contact details when you contact the studio.
• Your name, email address and language preference when you subscribe to the Studio 15 newsletter.
• Booking, attendance and account information associated with classes or services you purchase.
• Payment and transaction information required to process purchases.
• Technical information associated with use and security of the website, including cookie preferences where applicable.

Why we use information

Personal data may be processed where necessary to provide a service or perform a contract, respond to an enquiry, comply with a legal obligation, protect the legitimate interests of the studio or, where required, on the basis of your consent.

Newsletter

Newsletter communications are sent to people who have requested them or otherwise provided a valid basis for receiving them. You can unsubscribe at any time using the unsubscribe link included in newsletter emails.

Service providers

Studio 15 uses third-party service providers where necessary to operate the website and studio services. These may include website hosting, booking and payment systems, email and newsletter services, and technical or analytics services.

Where a third-party service processes personal information on behalf of Studio 15, it is expected to handle that information in accordance with applicable data protection requirements and the relevant contractual arrangements.

International processing

Some technology providers may process data outside France or the European Economic Area. Where this occurs, appropriate legal mechanisms and safeguards are to be used as required by applicable data protection law.

How long information is kept

Personal information is retained only for as long as necessary for the purpose for which it was collected, together with any period required to meet contractual, accounting or legal obligations.

Newsletter subscription information is retained while the subscription remains active or until it is no longer required for the relevant purpose.

Your rights

Subject to the conditions provided by law, you may have rights including access, rectification, erasure, restriction, objection and data portability. Where processing is based on consent, consent may be withdrawn at any time.

Requests can be sent to [email protected] .

You also have the right to lodge a complaint with the French data protection authority, the CNIL.

Cookies & tracking technologies

The Studio 15 website may use cookies and similar technologies for functions such as website operation, security, remembering user choices, audience measurement and third-party services.

Essential technologies

Certain cookies or technologies may be necessary for the website or a service specifically requested by the user to function correctly.

Non-essential technologies

Where consent is legally required, non-essential cookies and tracking technologies should not be activated until the user has made a choice.

Users must be able to accept or refuse relevant cookies and to withdraw consent later through the website's cookie controls.

Third-party services

Some functions may rely on third-party technology providers, including booking, newsletter or analytics services. These providers may process technical information when their services are used.

Complaints & consumer mediation

If you have a complaint about a Studio 15 service or purchase, please contact the studio first so that we can try to resolve the matter directly.

Email: [email protected]

Telephone: 09 86 56 40 17

Consumers may have access to a consumer mediation process where a dispute cannot be resolved directly with Studio 15, subject to the conditions provided by applicable French consumer law.

Intellectual property

Unless otherwise indicated, the Studio 15 name, website content, photographs, graphics, text and other original material appearing on this website are owned by or used with permission by Studio 15 Pilates.

Content may not be reproduced, distributed, adapted or commercially exploited without prior permission, except where permitted by law.

Third-party names, logos, trademarks and services remain the property of their respective owners.

Website information

Studio 15 takes reasonable care to keep information on this website accurate and current. Timetables, instructors, prices, programmes and other details may nevertheless change.

The website may contain links to third-party services or websites. Studio 15 does not control third-party websites and is not responsible for their independent content, availability or privacy practices.

Nothing in this section excludes or limits liability where doing so would be prohibited by applicable law.

Governing law

These policies and conditions are governed by French law.

Any dispute should first be raised directly with Studio 15. Where the matter cannot be resolved amicably, the consumer mediation process may be available before recourse to the competent courts.

Nothing in these terms deprives a consumer of mandatory protections or rights provided by applicable law.

Legal notice

Publication director

Karen Seidman, Manager of STUDIO 15 PILATES SARL.

Website hosting

Bluehost Inc.
5335 Gate Pkwy, 2nd Floor
Jacksonville, Florida, USA
International telephone: +1 801 765-9400